U Shape 360° Point Massage Roller

We are dedicated to providing you with a hassle-free and efficient shipping experience. We want to ensure that you are informed about our shipping procedures, so please read our shipping policy below:

Processing Time:

• Once your order is placed and payment is successfully processed, our team will begin the process of preparing your order. We work diligently to have your items ready for shipment within 24-48 hours.

Shipping Methods:

• To guarantee the secure and timely delivery of your orders, we collaborate with reliable shipping carriers. The shipping method selected for your order will be determined by several factors, including the destination and the When you purchase from our store, you will receive free shipping regardless of the unit price. We hope that customers will have a comfortable shopping experience without worrying about shipping costs.size/weight of the package.
• For most orders, we offer standard shipping.

Shipping Costs:

• We have 3 shipping services:
  - Standard shipping 5.99$
  - Express shipping 8.99$
  - Express shipping 15.99$
  If customers buy from 50$ or more, we will offer free shipping.

Estimated Delivery Time:

• Our standard shipping typically takes 7-10 working days from the date of order processing for your package to reach its destination. Please bear in mind that this is an estimate, and actual delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or any unforeseen circumstances.

We want to ensure that you have a satisfactory shopping experience, and we understand that returns may sometimes be necessary. Please find below our return policy for your reference:

1. Return Period: We offer a 30-day return window from the date of delivery. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

2. Eligibility Criteria: To be eligible for a return, the item must meet the following criteria:

   a. Unused and Undamaged: The item should be in unused and undamaged condition. It should not show any signs of wear, tear, or alteration.

   b. Original Packaging: The item must be returned in its original packaging or similar protective packaging to prevent damage during transit.

   c. Specific Product Eligibility: Certain products may have specific eligibility requirements due to their nature, such as hygiene products, perishable goods, or personalized items. For more information regarding the eligibility of specific products, please contact our customer support.

3. Return Process: If you wish to initiate a return, kindly follow these steps:

   a. Contact Customer Support: Within the 30-day return period, reach out to our customer support team via email or phone. Provide your order details and the reason for the return. Our support team will guide you through the process.

   b. Approval and Instructions: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return.

   c. Secure Packaging: Pack the item securely in its original packaging or similar protective packaging to ensure it remains undamaged during transit. Please make sure to include the RMA number on the package.

   d. Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the item's safe return.

4. Inspection and Refund Process: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. Here are some important points to note:

   a. Refund Method: The refund will be processed using the original payment method used for the purchase.

   b. Refund Coverage: The refund will cover the cost of the returned item(s) but will exclude any shipping or handling charges.

   c. Processing Time: Depending on your payment provider, it may take some time for the refund to reflect in your account.

5. Exchanges: If you wish to exchange an item, please follow the return process as outlined above and then place a new order for the desired item. This will ensure a faster turnaround time for receiving the product you want.

6. Non-Returnable Items: Certain items are non-returnable, including but not limited to gift cards, downloadable software, and items marked as final sale or clearance. Please review the product description or contact our customer support for more information on non-returnable items.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue by providing a replacement, a refund, or any other necessary solution.

We strive to provide excellent customer service and will do our best to accommodate your return requests within the specified guidelines. If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team.

Terms of Service These ("Terms") govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before proceeding with any purchase or interaction on our site.

1. General Terms:

a. Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use our website and make purchases. By accessing or using our website, you represent and warrant that you meet these requirements.

b. Account Creation: Creating an account on our website is optional, but it may provide you with additional benefits and a more personalized shopping experience. You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted through your account.

c. Product Information: We make every effort to provide accurate and up-to-date product descriptions, prices, and availability on our website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product information displayed. We reserve the right to modify, update, or discontinue products without prior notice.

d. Prohibited Conduct: You agree not to engage in any prohibited conduct, including but not limited to:

   i. Violating any applicable laws, regulations, or third-party rights.
   ii. Using our website for any illegal or unauthorized purpose.
   iii. Interfering with the operation of our website or attempting to gain unauthorized access to our systems.
   iv. Engaging in any fraudulent, misleading, or deceptive activities.
   v. Uploading or transmitting any viruses, malware, or harmful code.

e. Intellectual Property: All content, including text, images, logos, and trademarks, on our website is protected by intellectual property laws. You may not reproduce, distribute, modify, or use our content without prior written permission from us.

2. Ordering and Payment:

a. Product Availability: All orders placed through our website are subject to product availability. In the event that an item becomes unavailable after you place an order, we will notify you and provide suitable alternatives or offer a refund for the unavailable item.

b. Pricing and Payment: Prices for products are displayed on our website in the applicable currency. Payment is due at the time of purchase, and we accept various payment methods. You are responsible for providing accurate and valid payment information. We reserve the right to cancel or refuse any order at our discretion.

c. Order Confirmation: After placing an order, you will receive an order confirmation email containing the details of your purchase. This email does not guarantee acceptance of your order but confirms that we have received it. The acceptance of your order occurs when we ship the products to you or when you receive a separate confirmation email.

d. Taxes and Customs: You are responsible for any applicable taxes, customs duties, or fees associated with your order. These charges may vary depending on your location and the specific products ordered. Please consult your local customs office for more information.

3. Shipping and Delivery:

a. Shipping Methods: We offer worldwide shipping using reliable carriers. The available shipping options and associated costs will be displayed during the checkout process. Delivery times may vary based on your location and the selected shipping method.

b. Order Tracking: Once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment online. However, please note that tracking information may not be available for all shipping methods or destinations.

c. Delivery Delays: While we make every effort to deliver your order within the estimated timeframe, please understand that delays may occur due to factors beyond our control, such as customs processing, weather conditions, or unforeseen events. We are not responsible for any such delays.

4. Returns and Refunds:

a. Return Policy: We offer a return policy as outlined in our separate Return Policy page. Please refer to that page for detailed information on our return process, eligibility criteria, and refund procedures.

b. Warranty Disclaimer: We do not provide any warranties or guarantees on the products sold on our website unless explicitly stated. Any warranties provided by the product manufacturers are solely responsible for their fulfillment.

5. Limitation of Liability:

a. Our liability for any claim arising out of or related to your use of our website or the purchase of products is limited to the amount you paid for the specific product(s) giving rise to the claim.

b. We shall not be liable for any indirect, consequential, incidental, punitive, or special damages, including but not limited to loss of profits, data, or business opportunities.

6. Indemnification:

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to your breach of these Terms or your use of our website.

7. Governing Law and Jurisdiction:

These Terms shall be governed by and construed in accordance with the laws. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts.

8. Changes to the Terms:

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the updated Terms on our website. By continuing to use our website after any modifications, you agree to be bound by the revised Terms.

If you have any questions, concerns, or feedback regarding these Terms or any aspect of our website, please contact our customer support team.

We create innovative products for the connected world. And we are proud to say that Minancatti works with the most incredible companies for delivering the best to you.